Terms & Conditions

For Users / Business Partners of Johar Bazzar

Effective Date: 10 June 2026

These Terms & Conditions (“Terms”) govern the access and use of the ecommerce platform operated by Johar Bazzar, a platform operated by Rimil & Poina Private Limited (“Company”, “Platform”, “we”, “our”, or “us”).

By accessing, registering, browsing, purchasing products, or participating in the Business Partner Program on Johar Bazzar, you agree to comply with and be legally bound by these Terms..

PART A – GENERAL TERMS

1. Legal Compliance

Johar Bazzar operates in accordance with applicable Indian laws including but not limited to:

• Consumer Protection Act, 2019
• Consumer Protection (E-Commerce) Rules, 2020
• Information Technology Act, 2000
• Indian Contract Act, 1872
• GST Laws and Rules
• RBI Guidelines and Payment Aggregator norms
• Legal Metrology Act & Packaged Commodity Rules
• Data protection and cyber laws applicable in India
• Any other applicable central, state, or local laws

2. Definitions

“User”

A person who registers on Johar Bazzar and purchases products for personal use and has selected “No” for the option “Want to become Business Partner” during registration.

“Business Partner”

A registered user who selected “Yes” for “Want to become Business Partner” during registration and participates in the business partner program subject to eligibility conditions defined by Johar Bazzar.

“Customer”

Any User or Business Partner purchasing products from the platform.

“Platform”

The inventory-led ecommerce platform operated under the brand Johar Bazzar by Rimil & Poina Private Limited.
The Company purchases, owns, stores, and sells products directly to customers through the Johar Bazzar platform.
Johar Bazzar also empowers local communities through a single-tier referral and profit-sharing program, enabling eligible Business Partners to share and earn from genuine product sales.

“Logistics Partner”

Blue Dart Express Limited, or any other logistics provider integrated by the platform.

“Payment Partner”

Razorpay Software Private Limited and RazorpayX.

PART B – TERMS FOR USERS & BUSINESS PARTNERS

3. Eligibility

1. Users and Business Partners must:
   • Be legally competent under Indian law;
   • Provide true, accurate, and updated information;
   • Maintain confidentiality of account credentials.
2. Johar Bazzar reserves the right to suspend or terminate accounts providing false, misleading, fraudulent, or incomplete information.

4. Account Registration

1. Users may register either as:
   • Regular User; or
   • Business Partner.
2. A Business Partner registration becomes eligible for benefits only after:
   • Successful verification by Johar Bazzar;
   • Submission of valid bank/payment details;
   • Compliance with applicable laws and platform policies;
   • Genuine referral of customers resulting in eligible product purchases through the platform.
   • Business Partners are entitled to profit-sharing only on direct referrals made by them.
   • No commission, incentive, or profit-sharing shall be payable on purchases made by customers referred by subsequent referrals.
   • Johar Bazzar follows a single-tier referral model and does not operate any multi-level compensation structure.
3. Johar Bazzar reserves absolute discretion to approve, reject, suspend, or terminate Business Partner participation.

5. Purchases and Payments

1. Customers shall make payments using approved payment methods integrated through Razorpay.
2. Payments may include:
   • Product price;
   • Applicable GST;
   • Shipping charges;
   • Any government levies or taxes.
3. Johar Bazzar shall issue order confirmations electronically.
4. The platform reserves the right to:
   • Cancel suspicious transactions;
   • Hold transactions for verification;
   • Refuse service in cases of fraud, abuse, or policy violations.

6. Business Partner Profit Sharing

1. Johar Bazzar also empowers local communities through a single-tier referral and profit-sharing program, enabling eligible Business Partners to share and earn from genuine product sales.
2. Eligible Business Partners may receive up to twenty-five percent (25%) of the distributable profit generated by Johar Bazzar from eligible purchases made by customers directly referred by such Business Partners, as determined solely by the Company.
3. Profit sharing:
   • Is not salary, employment income, investment return, security, or guaranteed earning;
   • Is conditional upon actual business generation and compliance;
   • May vary depending upon platform profitability, refunds, operational expenses, taxes, disputes, reversals, or policy changes.
4. Payments to Business Partners shall:
   • Be processed through RazorpayX;
   • Be credited within seven (7) working days after completion of the applicable product return/refund period
5. Johar Bazzar reserves the right to:
   • Hold or reverse payouts in cases of fraud, suspicious activity, excessive returns, fake referrals, policy abuse, or legal obligations;
   • Modify the Business Partner program structure at any time.
6. Business Partners shall be solely responsible for:
   • Income tax obligations;
   • GST compliance wherever applicable;
   • Accurate bank details;
   • Compliance with RBI and financial regulations.
7. The Business Partner model shall not be construed as:
   • Multi-Level Marketing prohibited under law;
   • Ponzi scheme;
   • Investment scheme;
   • Deposit-taking activity.

Participation is strictly linked to genuine ecommerce business activity and sale of products through the platform.

7. Returns, Refunds & Cancellations

1. Customers may request returns or refunds subject to the platform’s Return & Refund Policy.
2. Refund eligibility may depend on:
   • Product category;
   • Product condition;
   • Delivery verification.
3. Refunds shall generally be processed through wallet and original payment method.
4. Johar Bazzar may reject fraudulent, abusive, or repeated return claims.

8. User Conduct

Users and Business Partners shall not:

• Use the platform for unlawful purposes;
• Upload false or misleading information;
• Abuse promotions or referral systems;
• Violate intellectual property rights;
• Engage in fraud, money laundering, fake orders, or payment abuse;
• Attempt unauthorized access to platform systems.

Violation may lead to:

• Immediate suspension;
• Legal proceedings;
• Financial recovery actions.

PART C – TERMS FOR VENDORS / SELLERS

9. Social Contribution

Johar Bazzar may allocate five percent (5%) of distributable profits to Raji Parha Sarna Prarthna Sabha subject to internal financial assessment and operational policies.

1. Such contributions:
   • Are voluntary business allocations by Johar Bazzar;
   • Shall generally be processed within seven (7) working days after completion of return periods;
   • Do not create any enforceable right for users, sellers, or third parties.

PART D – PAYMENT & RBI COMPLIANCE

10. Payment Processing

1. All payment transactions are processed through regulated payment intermediaries
2. Johar Bazzar does not store full card or sensitive banking credentials.
3. Users authorize Johar Bazzar and its payment partners to process transactions and payouts
4. Transactions may be monitored for:
   • Fraud prevention;
   • AML compliance;
   • RBI compliance;
   • Cybersecurity purposes.

PART E – INTELLECTUAL PROPERTY

11. Intellectual Property Rights

1. All platform content including:
   • Logos;
   • Brand names;
   • Software;
   • Designs;
   • Text;
   • Graphics;
   • Trademarks
   remain the exclusive property of Johar Bazzar or respective lawful owners.
2. Unauthorized use is prohibited.

PART F – DISCLAIMERS & LIMITATION OF LIABILITY

12. Disclaimer

1. Johar Bazzar operates as an inventory-led ecommerce platform and sells products directly to customers.
2. Johar Bazzar endeavours to ensure that product descriptions, specifications, images, and pricing information are accurate. However, minor variations in appearance, packaging, or specifications may occur.
3. Product warranties, where applicable, shall be governed by the terms provided by the respective manufacturer or brand owner.

13. Limitation of Liability

To the maximum extent permitted under law, Johar Bazzar shall not be liable for:

• Indirect damages;
• Consequential losses;
• Loss of profits;
• Business interruption;
• Third-party actions;
• Logistics delays;
• Payment gateway failures.

Platform liability, if any, shall generally not exceed the value of the concerned transaction.

PART G – TERMINATION

14. Suspension & Termination

Johar Bazzar may suspend or terminate accounts without prior notice for:

• Fraud;
• Misrepresentation;
• Policy violations;
• Legal non-compliance;
• Abuse of platform systems.

The Company may withhold payouts during investigations.

PART H – GOVERNING LAW & DISPUTE RESOLUTION

15. Governing Law

These Terms shall be governed by the laws of India.

Courts having jurisdiction at Ranchi, Jharkhand shall have exclusive jurisdiction.

16. Dispute Resolution

1. Parties shall first attempt amicable resolution.
2. Unresolved disputes may be referred to arbitration under the Arbitration and Conciliation Act, 1996.
3. Arbitration venue shall be Ranchi, Jharkhand.
4. Proceedings shall be conducted in Hindi or English.

PART I – MISCELLANEOUS

17. Force Majeure

Johar Bazzar shall not be liable for failures caused by events beyond reasonable control including:

• Natural disasters;
• Internet failures;
• Cyber-attacks;
• Government restrictions;
• Pandemic situations;
• Logistics disruptions.

18. Modification of Terms

Johar Bazzar reserves the right to modify these Terms at any time.

Updated Terms shall become effective upon publication on the platform.

Continued use constitutes acceptance of revised Terms.

19. Contact Information

For support, grievances, legal notices, or compliance queries:

Johar Bazzar Support
Operated by Rimil & Poina Private Limited
Mobile: +91 - 9798684662
Email: support@joharbazzar.com
Website: www.joharbazzar.com